Support
Returns & Exchanges
We want you to be happy with your VORIN fragrance.
If something is wrong
If your order arrives damaged, incomplete or not what you ordered, contact us within 48 hours of delivery and we will put it right.
Sealed products
[Confirm the returns rule — for example: unopened, sealed bottles may be returned within 7 days of delivery.]
What cannot be returned
For hygiene reasons we cannot accept a fragrance whose seal has been broken, unless it arrived faulty.
How to request a return
Message us on WhatsApp with your order number and a photograph of the item. We will confirm the next step and arrange collection where applicable.
Refunds
Approved refunds are issued by the same method used to pay, once the item is back with us and checked.
